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Busines Hours – By Duration

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Why Setup Business Hours

SynthesisVR gives you full control of your entire location and is built on rules based on your Business Hours that essentially bring everything together. Based on the days and hours you are open, you can assign different packages, different pricing models, setup duration and pricing, apply tax if necessary, control which games can be played for which type of package and so much more. With Business Hours you have complete control of your business.

Creating Your Business Hours

From the Administration menu, click on the “Business Hours” button.

From the Work Hours screen, click on 3 dots in the top right to open the Options menu then click on the “Add New Duration Base Rule” button. Or you can edit the existing Rule by clicking the EDIT Button to any rule.

Billing Setup

When the window pops up, you can enter in the Title of your Rule. Best practice for naming would be to title different rules based on Day (of the week) and possible Time as well (for example, Thursday 12-6 or Weekend 5pm-10pm). You can also differentiate them with a numerical value, “01 Tuesday-Thursday 6pm-11pm”, as an example. Once you see how in depth you can make these rules and you have added several more, you may end up editing this title in the future. 


When you click on one of the blue headings that have a “+” next to them, that will add a new “sub rule” to this particular section. 

Click on the “Add Experience, Duration and Billing +” button adds an Experience, duration, and billing line item. You can add multiple line items to this section by clicking the “Add Experience, Duration and Billing +” button again for as many different versions you want to add. You’ll need to choose the Experience Type (explained in another section of the manual), the Duration of the session and the Cost of this one line item. Each line item can have a different variation of each of the sections.


To remove a line item in this section, click on the red “x” to the right of it.

Note that when creating multiple Experience/Duration, the system will create copies based on the original Title. You can go back in after creating to update the Title accordingly.
Add in tax (if applicable in your state/country) in the “Sales Tax in %” section or leave it blank if you don’t charge tax. 

If you want to apply discounts to the session, click on the “Discount IDs +” button. If you have more than one discount set up, you can click on the arrow beside the discount name and choose the appropriate discount. You can also add multiple discount to one rule by clicking on the “Discount IDs+” button. For more more information on discounts (including how powerful they can be in combination with hours/days), head over here: https://svr.li/discounts

Business Hours

Open Time and Close Time: Now you can enter in the open time and close time for this rule by clicking in the “Open Time” and “Close Time” sections and typing in the appropriate times (24 hour format). The open and close times can be any time within your open hours (be sure that the close time is after the open time), so different rule groups could have different open times, but this particular rule group will share those same hours. For example, you can have certain rules only apply between the hours of 12pm – 6pm.

You can also refine them by day below that by checking or unchecking certain days of the week in the “Days” section (checking the “Day” option selects all days during the week. For example, you can have certain rules only apply on Fridays and Saturdays by unchecking Monday-Thursday.

* Note that if your arcade is open past midnight, you’ll need to create 2 sets of rules one ending at 24:00:00 and the other starting at 00:00:00.
First Date and Active Until: Choose the effective dates of this rule using the “First Date” and “Active Until” sections. If it’s something you will offer any time your arcade is open, choose a starting date of today or earlier and an end date that is far into the future. You can also restrict this rule to only be applicable for a certain date range. This will be extremely useful if you have a promotion that can only be booked for, as an example, the month of August.

Cleaning Time: Add amount of minutes for cleaning in the “Cleaning Time” section. This will affect what times you can add in adjacent reservations, allowing you time to clean between sessions. Leave this blank if you want to keep reservations back to back. This is a very good way to add a Buffer between reservations so you can have time to Clean your equipment and charge.

Advanced Options

Allow Overlap With Other Rules: By default this should be enabled or set to “YES” for all your main rules which are the ones that cover all your normal business hours, and the ones that will affect your online reservations. You’ll want to set this to “No” if you’re setting this up for a holiday (for example) or for a unique event that matches other rules that are have the same day and time range.

Voice Announcements: If you’d like to add in announcements about how much time is left (announced in minutes), click on the “Voice Announcements (minutes) +” button. You’ll need to enter in the minutes remaining and the system will announce the remaining minutes at that allotted time. You can add multiple time announcements by clicking the “Voice Announcements (minutes) +” button as many times as you need announcements. Note that the shortest time remaining will have a “final” announcement that you’ll need to set up in customization settings. You can adjust that and the standard announcements in the settings section.

Games

SynthesisVR robust platform allows you to control what type of games and content should be allowed for which type of package or experience. This is a great way to create multiple packages like Regular, Premium, Party and charge differently as well as give customers different options when it comes to which games or content they can play.

Maximum Games Per Session: A great way to control how many games a customer can play during his entire duration. Leave it blank or set it to “0” if there are no restrictions. eg: If set to 5 only 5 games can be played by the customer. If he has tried 5 options he will not be able to select a different game other than the 5 he/she played. 

Assign Game Categories: To add game categories to a certain rule, click on the “Assign Games Categories +” button. Using the drop down arrow, you can choose the game list you want to appear. If you’d like to have multiple categories for a customer to choose from, click on the “Assign Games Categories +” button again for as many game categories you want to have available to the customer. Note that they will show up in the order you have them set to within the VR game list.

To remove a game category, click on the red “x” to the right of the category you want to remove.

This is another great way to customize your package and offer various games for various packages you might have.

Once you’ve entered in all the necessary (and optional) sections, you will see that the “Save” button is now solid and clickable. Click that to save, otherwise your edits will be lost. If you want to exit and start over click the tiny “x” button in the top right of the window or click the “Hide” button at the bottom of the window.

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