FAQ Page

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SynthesisVR is a location management and content licensing platform for Virtual Reality entertainment centers or locations that use Virtual Reality for commercial purposes.

SynthesisVR utilizes the SteamVR API and supports any HMD that is supported by SteamVR. This includes but not limited to:

  • HTC Headsets – https://www.vive.com
  • Windows VR Headsets
  • Meta Quest 1, Meta Quest 2, and Meta Quest 3 utilizing PCVR streaming
  • Valve Index
  • And more

We also support Android based HMDs such as:

  • Meta Quest 2, Meta Quest 3
  • Pico
  • HTC Focus 3

Please check our pricing page for more information.

The SynthesisVR platform comes in English.

Platform interface is supported in the following languages:


The supported languages for the text-to-speech integration are:Catalan ; Chinese ; Danish ; Dutch ; English ; French ; German ; Italian ; Japanese ; Korean ; Norwegian ; Spain ; Swedish ; Polish ; Portuguese ; Russian

The 3D customer environment comes is UTF8 compatible, so you can easy translate the default texts to any language. Same applies for the game categories.

Visit our Content Store for all the games you can license.

SynthesisVR has a free plan where you can license games that are delivered using our content delivery network. To find out which games go to our Content Store and click SynthesisVR CDN Filter on the top.

Yes SynthesisVR comes with a full trial option with no limitations except certain limitations on licensing games. You can try all our features and if you need more time to test please email us and we will extend your trial. To trial SynthesisVR go to our Pricing Page and fill out our Trial Form.


Once you contact us for a free trial we will work with you closely and on the given day and time, we’ll remotely install everything for you through a screen share where we not only go through the install and basics of Synthesis VR with you one on one, we discuss the various use case scenarios, answer questions, and work with you to make sure your trial and future use of Synthesis VR is successful.

Please email us at : info@synthesisvr.com to cancel or suspend your subscription.

We have a number of different credit card processors that are supported within SynthesisVR and these currently are:

  • Square
  • Stripe
  • PayPal IPN
  • WorldPay
  • Online
  • Omega Online
  • Monetico
  • PagSeguro
  • Societe Generale
  • Paysera
  • BNP Paribas
  • Klarna Checkout

Integrating the above merchant processors are free except Klarna. If you wish to integrate your own merchant processor please contact us.

We currently have our Payment API which allows us to reuse your customer’s information via tokens stored with the Payment Processor. However, this method doesn’t provide Apple / Google Pay hooks. To support that, you need the Checkout form through SynthesisVR. As this basically is a new payment method for Synthesis, there will be an integration fee. This request is on the SynthesisVR development roadmap and if completed, we’ll probably provide the method for free in the future.

You can view the payment history by following the below step. Please go to

Administration >> Arcade Setup >> SynthesisVR Subscriptions

Here you can click on Payment History in order to get your monthly invoice and payment history.

To see the usage thus far in the current month, Please go to

Administration >> Games & Licensing >> Your Games

Click on the Billing tab and that will show your running total for each game with the total at the bottom.

You can easily integrate SynthesisVR booking widgets to your website by following this guide:


The widget can be customized according to your website design since Custom CSS is supported.

Yes we provide a default waiver that can be customizes based on your state requirements. Having the right waiver and terms and conditions is a responsibility of the actual location and not SynthesisVR. Please make sure you follow your state or province laws.

For more information on how to integrate the waiver and how to send waiver link for customer sign up please follow this guide: https://synthesisvr.com/knowledge-base/online-waivers/

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