Installing RustDesk
RustDesk is a free to use platform that allows us to connect remotely and see what is happening on your PC. It is the preferred method that we in SynthesisVR use in order to troubleshoot issues, or when helping a new customer with installing setting up SynthesisVR and games for the first time. The process […]
Environment Profiles
What’s an Environment Profile and why it’s needed? The SynthesisVR Environment Profiles cover headset variables such as boundaries, button states, scheduled HMD restarts, and other configuration and environment adjustments. With the growth of the LBVR segment and the VR industry in general, we do see more and more standalone HMDs released for business purposes. As […]
Setting up Vivecraft on SynthesisVR
1) Sideload the game under SynthesisVR – you have to do that on each computer running the game: 2) Go under your games administration page (https://my.synthesisvr.com/gamesInformation/837) and search for “Random Game 1” 3) On the popup, you can edit the title from “Random Game 1” to the one you would like to appear on the […]
Access Point 3.21.X – Release Notes
Version 3.21.0 – 27th February, 2023
Cloud Proxy for Enterprise – Amazon / AWS
1. Subscribe for the SynthesisVR Proxy Image on the AWS Marketplace and launch your instance We do recommend the Medium General Purpose AWS instances (t2.medium ; t3.medium ; t3a.medium). As with any other AWS Windows-based instances, make sure your RDP port allows external connections or you could be unable to connect to your instance. 2. […]
Cloud Proxy for VR Arcades – Amazon / AWS
1. Obtain your Proxy Activation Code 2. Subscribe for the SynthesisVR Proxy Image on the AWS Marketplace and launch your instance We do recommend the Medium General Purpose AWS instances (t2.medium ; t3.medium ; t3a.medium). As with any other AWS Windows-based instances, make sure your RDP port allows external connections or you could be unable […]
SynthesisVR Proxy Troubleshooting
How to troubleshoot the SynthesisVR Proxy? 1) Access the “Run” prompt by press the Windows key + R 2) Type: services.msc 3) Scroll down the list until you find SynthesisVR – Proxy 4) If the service is not running, click on the “Start” option on the left side (or the Restart button). You should see […]
Relaunch Last Game
On rare occasions some games crash and/or someone may leave a game accidentally. There is a method to relaunch that last game to potentially join the existing session. This method works slightly differently than launching the game directly and potentially not allowing the player to join in the active game with other players. Also note […]
General Network Settings
To keep lines of communication open between the Proxy and your stations, we recommend the following settings. The first thing to do is to be sure all your PCs are on a Private Network. (Note that the images below are from Windows 10, they will be somewhat different visually on Windows 11): From Network & […]
Crashing Games
Unreal Engine-based games like Eclipse, Shooty Frooty, and others could launch and crash when running on Intel CPUs Gen 10+. To fix this, run the following command in an Administrator Command Prompt: setx -m OPENSSL_ia32cap “~0x20000000” If you are unsure how to do that, just open the following in the browser directly on the PC: […]