Synthesis VR Proxy – Troubleshooting
How to troubleshoot the SynthesisVR Proxy? 1) Access the “Run” prompt by press the Windows key + R 2) Type: services.msc 3) Scroll down the list until you find SynthesisVR – Proxy 4) If the service is not running, click on the “Start” option on the left side (or the Restart button). You should see the following popup:When the popup disappears, the service status should be changed to “Running”. 5) If the status remains empty (meaning – not running) or you don’t have permission to start the service, you could simply restart the computer. By default, SynthesisVRMainService is configured to start automatically along with Windows. 6) If SynthesisVR – Proxy still isn’t starting, please reach to us at info@synthesisvr.com
VR Session Manager – Timeline View
Overview To switch between The Station View and the Timeline View, click on the “Timeline View” switch at the top. Note that this is a local switch and would need to be set on each of the devices that access the Your Arcade page. Station View: Timeline View: On the left side of the Timeline View, you’ll see all of your stations listed sorted alphabetically. On the left of each station is a button that will bring up station specific settings (including things like Wake-on-LAN, Station Shut Down, etc). If the station is detected as connected the color of the button will be green. Offline or is a virtual station it will show as purple. On the right side of the section will be an icon of the headset in use on that station as well as controller battery percentage. Along the top of the Timeline View, you’ll find the different experience types you offer. You can, of course, click on each to show those stations the experience type is attached to and any bookings that use those stations. In addition, you can also click between the tabs using the Alt+[number} to switch. You can also change between them using Alt+ the left or right arrow to cycle between each experience type. Below the Experience Type tabs on the left side is the Walkin Mode toggle and the time display. Walkin mode will be explained a little further down in this guide. Clicking on the time display will adjust how you want your time to display in the Timeline. If you click on, for example, 15 the Timeline will show time broken out into 15 minute increments. Clicking 30 will show the time broken down into 30 minute increments, etc. This will be remembered for the next time you open the Your Arcade page. Underneath the Experience Type tabs on the right are the buttons to allow you to page through your days. This helps you see previous or upcoming reservations without having to go to the Reservations section. And, of course, the main section of the Timeline View shows the sessions/reservations all broken out by station and time. Colors are determined randomly and assigned a unique color for each session so it’s easy to identify which sessions are together and which are separate. Hovering over each session block will give you details on that particular session. Clicking on a session (or clicking on the View button in the popup details) will bring up the session summary which will be discussed later. Scheduling: Future Reservation: Somewhere along the Timeline, ideally close to the time you want to schedule, right click on one of the station’s timeline (again, ideally one of the stations you want to schedule for, but not a requirement). This will bring up the schedule menu. Click on the Schedule button. You can click on the X button or press Escape on your keyboard to get out of this menu. After you click on Schedule and once you start moving the mouse, you will be able to start putting in the session reservation. Depending on which direction you move your mouse (left and right along the Timeline) from the point you right clicked, you will be either adding time forward or time backward. Meaning that if, for example, you right clicked at 4pm and you moved the mouse to the right, you’d be adding time for after 4pm (starting at 4pm) and if you move the mouse to the left you will be adding time prior to 4pm (ending at 4pm). If you move your mouse up or down along the Timeline, you will be able to add/remove stations within the session. Once you’ve got a basic setup of what you want to schedule (don’t worry about being precise, you can refine later along this process), you will get the next set of options for scheduling. If everything looks good to you, click on the Schedule button at the top and that will bring up the Sell Ticket popup to complete the booking (again, you can continue to edit in that popup). In the bottom of this initial popup, you will have the option to pick a specific duration based on your Experience Types and Work/Business Rules. The left side will choose a duration that starts at the time on the left side, and the right side will create a duration that starts at the time on the right side of your selection. If you’re booking from the “All” tab, you will be given all Experience Types and times within those Experience Types (so long as you’re scheduling within the Work/Business Rules of those Experience Types). If you’re booking something for today, you will be given additional options to Snap Left and Snap Right. Snap Left will let you “snap” the booking to start at the end of the next session booked on that/those station(s) or immediately if you have no prior bookings. Snap Right will only be visible if you have booking on that particular station(s) and will “snap” to the beginning of the next session. Note that if you have cleaning times set in your Work/Business Rules, those will be taken into account as well. Final tweaks that can be applied to the booking before you go to the next step include the ability to remove a station from the booking by clicking on the red minus sign in the booking and adding a station by clicking on the big gray + button on the booking. Additionally, if you hover over the session and you see your cursor change to a plus sign, if you hold down the mouse button while the plus sign is showing you can drag the session to the right or left to change the start time. Once you have got all your things you wanted to set up done and you’ve clicked the “Schedule” button, this will bring up the
Mirroring Audio To a Monitor
From SteamVR, click on the drop down menu: Choose settings: From the SteamVR settings menu, choose Audio from the left side: Change the “Mirror audio device” to whatever your TV/Monitor is and be sure that “Set Playback device to” is set to your Vive HDMI audio:
Firewall and Network Information
Proxy: TCP 2010 – Video Streaming(optional) 5060 – VoIP(optional) 5066 – VoIP(optional) 8005 – SynthesisVR communication port(mandatory) 8088 – SynthesisVR communication port(mandatory) UDP 5060 – VoIP(optional) 8070 – Synthesis communication port (recommended) 8071 – Synthesis communication port (recommended) All ports above 10000 (VoIP Audio –optional) Access Point: TCP 5060 – VoIP(optional) 8006 – SynthesisVR communication port(mandatory) 8007 – SynthesisVR Leaderboard 8079 – SynthesisVR communication port(mandatory) 8080 – SynthesisVR communication port(mandatory) UDP 5060 – VoIP(optional) 8070 – SynthesisVR communication port(mandatory) 8071 – SynthesisVR communication port(mandatory) All ports above 10000 (VoIP Audio –optional)
Launching A Walk In Session
From the Your Arcade Section, click on whichever experience type you want to start:Once selected, the remaining stations that are available will be made available. If you want to select more than the single station (to do a multi-station session), click on the experience type in the other stations for all stations that you want to be part of the experience.Once you’ve selected all the stations that will be in the session, click on the appropriate time you want for the session on any of the stations (doesn’t need to be the first station selected): In the pop up, you have several things that you can do before launching the session if you choose to (none of which is required, all are optional):
Booking Add-On – Booking Widget Setup
This Documentation will provide a step by step guide to setting up your booking widget, integrating it in to your WordPress website and other advanced configurations. On your left menu click Administration Click Advanced Settings – Web Widgets as shown below This takes you to the Widgets Page. On the Booking Widgets TAB – Click the + sign to create a new web widget. This will open up a pop up menu to create a new widget. Widgets Pop Up Settings 1. Title – A Suitable title for your widget 2. Predefined Template – Select Template Version 5 from the drop down menu as shown below 3. Click the Experience Type+ buttonSelect the correct Experience from the dropdown menu this widget is going to apply. You can have multiple Experiences on the same widget. Make sure to click Experience Types+ button to add more experience. 4. Take Out Time Options+ (Optional) By default the booking will show all your time slots. Example: You have a 15, 30, 45 and 60 minutes duration on your Booking Rules for VR Experience. Online you only want to show the 30,45 and 60 minutes option and do not want customers booking 15 minutes, then you can use this Take Out Time Options+ and not show the 15 minutes duration as shown below. 5. Waiver Template (Optional)If you want your customers to select a waiver before checkout select the correct Waiver Template from the drop down as shown below: 6. About Field – (Optional)Here you can add text explaining the booking widgets or conditions. 7. Payment moduleSynthesis VR can integrate multiple merchant processors for free. Here you can select the correct Payment module that is to applied for taking customers’ payment online. **This module has to be setup prior to selecting from the drop down. 8. Collect More Information About Your Customers+ (Optional)By default only Email, Password and Full Name is entered when a customer is making a booking online. If you want to collect more information you can use this button to add multiple fields. All fields are default text inputs, but limitations can be set as shown below.**For more customization options check the booking customization section. 9.Booking Confirmation Points+ (Optional)You can create points that the customer would check off using this. For example, something like “I agree to come 15 minutes prior to my session start”. This checkbox would be required to be checked off. 10. Add HTML to the HEAD and BODY tag (Optional)These fields are used to customize various options on your widget settings. Using this you can pretty much customize and enhance various options according to your own individual requirements. **This is clearly explained in the customization section with multiple examples as use case scenarios.11. Customer can pay in your locationIf you want your customers to pay at your Arcade instead of ONLINE, select YES, If the customer has to Pay ONLINE, select NO 12. Disable enforcing account registrationIf you want to enforce customers to register before checkout. This option will be OBSOLETE if ONLINE PAYMENT OPTION is selected, customer will have to create a profile before checking out. 13.Arcade Image (Optional)Upload your logo or image of choosing for the widget 14. External CSS URL (Optional)Synthesis VR supports external styling using CSS. Please input URL to enable external styling. 15. Time FormatAs shown below, which format of time you want to use in your widget. AM/PM or Military style Time. 16. Pre-selected duration upon loading the widget (Optional)If you want a certain duration to load by default based on your booking duration, input the duration in minutes as shown below. This will load the 30 minutes duration by default on the booking page. 17. Earlier Possible Time After (Optional)This is an extremely valuable field for events and party bookings. For special events and parties if you require a certain duration then use this field.Type Digit and Type of Duration as shown below. This will require a 24 hour notice before they can make a reservation online. This will prevent same day reservations and have to be used carefully. Once you have setup everything please click the Save Changes button.
VR Session Manager – Session Tags
Real life usage case If you don’t yet have any employees, you definitely would have to hire some as your business grows. Then, you would create them “Operator” SynthesisVR accounts, as you wouldn’t want them to have full control over your setup. With this, certain functionalities would be limited. To name few: As we are all humans, your employees would do mistakes from time to time and you would be the one that would supervise and take care to “fix” their mistakes. In the regular case, your employees would let you a reservation comment, so you can take care for it. With the business growth, you may end up having 20, 30, 100+ reservations per day and it may become difficult and time consuming to check the comments one by one. However, if your staff add a comment and add a label to the reservation, you would be able to take care significantly faster. We are sure you would be able to think of more usage cases and we are eager to hear them. How to create Tags 3. Select your location, Give a Title that is relevant and select a color and Save Adding A Tag to an existing Reservation
Synthesis VR Proxy – Setup Guide
Introduction Synthesis VR is a software platform for location-based virtual reality device management and content licensing. Our platform achieves this goal with a “Synthesis” of multiple pieces of software. The heart of Synthesis VR software platform is the Synthesis VR Proxy. What Is The Synthesis VR Proxy? The Synthesis VR Proxy is a communication and cache interface between the Synthesis VR management applications such as: How Does The Synthesis VR Proxy Work? Every Synthesis VR customer is assigned a personal and private AES key (Advanced Encryption Standard) and the communication between the Synthesis VR infrastructure and your Synthesis VR Proxy instance is encrypted with the same key. This ensures your network, despite being connected to the Synthesis infrastructure, is completely isolated. What Does The Synthesis VR Proxy Look Like? The Proxy does not have a GUI (Graphic User Interface), and does not have a “window” to launch or interact with. It is a Windows Service that runs in the background. Therefore, it is lightweight and doesn’t require a powerful system to run. You can find it by going to the Windows Services Manager. The Synthesis VR Proxy can be found here. It is started automatically when the computer is turned on. You can start, stop, or restart the service from the windows services manager. If the Synthesis VR Proxy is stopped, the communication won’t work and you won’t be able to manage your VR devices (manage sessions ; use Voice Chat ; etc). Synthesis VR will not function. The “synthesisvr” Windows Account Upon installing the Proxy, a new synthesisvr Windows Administrator account is created and a random 16 characters password is assigned. The account and the password are used to allow the Proxy service to run on the PC even if all the other Windows users are currently not logged in and interacting with the Desktop. There is no need to ever log in with this user. Where Do I Install The Synthesis VR Proxy? Important Notes On Which Computer Do I Install The Synthesis VR Proxy? The Proxy is typically installed on a computer matching one of these descriptions: *In specific use cases like Enterprise setups or mobile events, the Proxy can be installed on Cloud infrastructure. Installation: SynthesisVR Proxy Step 1: Requirements Step 2: Obtain your Arcade Unique Identifier code An Arcade Unique Identifier code is required to install the Synthesis VR Proxy. Follow these instructions to obtain it Step 3: Download the Synthesis VR Installer Step 4: Open The Installer Step 5: Choose the Install Location Step 6: Choose the Start Menu Folder Step 7: IMPORTANT – Select Synthesis VR Proxy, Unselect Access Point Access Point is selected by default. You must unselect it, and select “SynthesisVR Proxy” Step 8: Enter Your Arcade Unique Identifier Step 9: Close the Installer Install SynthesisVR Proxy on Amazon Cloud FAQ
Experience Types Add-On – Work Hours – By Game
The purpose of this Rule is to allow your arcade to act more like a traditional arcade where someone pays to play a game until a certain criteria is reached. For example, they play until they “die”, or play just a single round. Once the criteria is reached (set within the Game Categories section explained here), the session ends. Then click on the “Add/Edit Operation Settings” button under your experiences: To remove a line item in this section, click on the red “x” to the right of it.