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Troubleshooting Synthesis VR dashboard not displaying

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Behavior: Synthesis VR dashboard is not displaying when the the steamvr home button is pressed.
1.Determine SYnthesis VR client app is up to date with the current version on synthesisvr.com/download
2.Determine that synthesis vr client app is launched and displaying “good state” on the bottom of it.

 
 
 
 
 
 
 
 
 
 
2.Determine if the vr dashboard is enabled in the the steamvr developer settings.

 
 
 
 
 
 
 
 
 
 
 
 
 
If the synthesis vr app is in a good state, up to date  and the steamvr dashboard is enabled but there is no synthesis vr dashboard-
1. Restart the pc.
If the issue is not resolved.
1. Verify your graphics card drivers are up to date.
2. Verify that the graphics card is assigned as the primary graphics card if you also have an integrated graphics card.
3. If the issue begin after a driver update. Roll the driver back to the previous one. If that resolve the issue send a report to info@synthesisvr.com regarding the issue.
4. Verify the mac address of the pcs networks interface matches the listed mac address of the vr station under administration>>>VR stations in the management portal>>>Edit.

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Delete the svr file in C:\Users\(username)\AppData\Local\SynthesisVR\app\
Delete the manifest.jason file located at C:\Users\(username)\AppData\Local\SynthesisVR\app\resources
Restart the pc.
If the issue persist please contact support at info@synthesisvr.com
 
 
 
 
 
 

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