KATVR Troubleshooting
If the games launched through KAT I/O works well and the movement does not work when launched through SynthesisVR, then go through all the below steps. 1. Make sure you are using an appropriate version of both KAT I/O and SynthesisVR: KAT I/O – 2.5.6 or newer SynthesisVR – 3.9.8 or newer 2. Prior SynthesisVR version 4+, switch the interface to “V4 – Beta”, start a session and check if you see the KAT I/O calibration icon in the top menu. It should be on the left side of the clock. If you see the icon, this means Synthesis properly detect KAT I/O and you can continue with the troubleshooting steps below. If the icon is not there, please mail us at info@synthesisvr.com 3. Update your inSteam KATVR drivers. You’ll find it in your KAT I/O install directory. Normally this is: C:\Program Files\KATIO_B\kat_inSteam_Setup.exe 4. Make sure the following file: %localappdata%\katio_b\config.ini contains this line: protocol=true If you just added it, you have to restart KAT I/O 5. While playing inSteam games, run the KAT I/O debugger: C:\Program Files\KATIO_B\Runtime_Debugging.exe It should look like this: SteamVR Status = True Walk mini Status = True Speed >0 while you are walking InSteam Mode is a 6 digits number Is Running = True
Games Not Launching
This is likely due to a new EULA requiring accepting. There are two ways to get past this. Method 1: When a customer is in a session and a game doesn’t launch, go into the Access Point app, choose settings, and then check the “Disable Steam Lock” option. Have the customer navigate to the “Steam” bubble at the bottom of the menus and they should see the new EULA which they can accept. Once they accept. the game will launch. You should then uncheck the “Disable Steam Lock”. Method 2: Open the Steam App. Click on the Steam Menu Button at the top left and choose exit (versus exiting with the X button in the top right): Launch Steam again and when it loads up, go to your Library and find the game in question. Launch the game through the Steam Library and you will be presented with the EULA that you can accept and the game will launch.
Troubleshooting: Synthesis VR dashboard not displaying
Behavior: Synthesis VR dashboard is not displaying when the STEAMVR home button is pressed as shown below: Determine Synthesis VR client app is up to date with the current version on synthesisvr.com/download Determine if Synthesis VR Access Point APP and SteamVR are launched and Synthesis VR App is displaying “In a good state” on the bottom of it. Click The 3 line button on SteamVR and then click Settings Please make sure Advanced Settings is set to Show Click Dashboard on the Settings Menu Please Enable VR Dashboard on System Button to On Please see the below image for reference If the above settings are all enabled and setup correctly and still no Synthesis VR dashboard please do the following:1. Restart the pc. If the issue is not resolved.1. Verify your graphics card drivers are up to date.2. Verify that the graphics card is assigned as the primary graphics card if you also have an integrated graphics card.3. If the issue begins after a driver update. Roll the driver back to the previous one. If nothing resolves the issue please email info@synthesisvr.com for support.