Troubleshooting Voice Chat Services

1. “Initializing” Status The SynthesisVR-Voice app does not work when it’s run on the “VR Proxy” PC. Please install the proxy on a separate PC. 2. “Request Timeout” Status This message indicates the SynthesisVR-Voice app cannot reach the VR Proxy. What you are experiencing is a network issue and there could be multiple reasons behind this. Temporary […]

Firewall and Network Information

Proxy: TCP 2010 – Video Streaming(optional) 5060 – VoIP(optional) 5066 – VoIP(optional) 8005 – SynthesisVR communication port(mandatory) 8088 – SynthesisVR communication port(mandatory) UDP 5060 – VoIP(optional) 8070 – Synthesis communication port (recommended) 8071 – Synthesis communication port (recommended) All ports above 10000 (VoIP Audio –optional)   Access Point: TCP 5060 – VoIP(optional) 8006 – SynthesisVR communication port(mandatory) 8007 – SynthesisVR […]

KATVR Troubleshooting

If the games launched through KAT I/O works well and the movement does not work when launched through SynthesisVR, then go through all the below steps.   1. Make sure you are using an appropriate version of both KAT I/O and SynthesisVR: KAT I/O – 2.5.6 or newer SynthesisVR – 3.9.8 or newer 2. Prior SynthesisVR […]

Games Not Launching

This is likely due to a new EULA requiring accepting. There are two ways to get past this.  Method 1: When a customer is in a session and a game doesn’t launch, go into the Access Point app, choose settings, and then check the “Disable Steam Lock” option. Have the customer navigate to the “Steam” […]

Duplicating Task Tray Icons

If you have a situation where SynthesisVR keeps starting and stopping repeated and you see the Windows Tray Icons filling up with SynthesisVR icons, open up File Explorer and enter in the following address:%localappdata%\SynthesisVR\appIn the directory, delete the svr3.x file. Once that’s deleted, SynthesisVR should start up normally.  

Troubleshooting: Synthesis VR dashboard not displaying

Behavior: Synthesis VR dashboard is not displaying when the STEAMVR home button is pressed as shown below: Determine Synthesis VR client app is up to date with the current version on synthesisvr.com/download Determine if Synthesis VR Access Point APP and SteamVR are launched and Synthesis VR App is displaying “In a good state” on the […]