Contact Info
303 N Glenoaks Blvd, Ste 200
Burbank, CA 91502
+1 (818) 858 1282
Follow Us

KATVR Troubleshooting

You are here:
< All Topics

If the games launched through KAT I/O works well and the movement does not work when launched through SynthesisVR, then go through all the below steps.
1. Make sure you are using an appropriate version of both KAT I/O and SynthesisVR:

  • KAT I/O – 2.5.6 or newer
  • SynthesisVR – 3.9.8 or newer

2. Prior SynthesisVR version 4+, switch the interface to “V4 – Beta”, start a session and check if you see the KAT I/O calibration icon in the top menu. It should be on the left side of the clock. If you see the icon, this means Synthesis properly detect KAT I/O and you can continue with the troubleshooting steps below. If the icon is not there, please mail us at

3. Update your inSteam KATVR drivers. You’ll find it in your KAT I/O install directory. Normally this is:

  • C:\Program Files\KATIO_B\kat_inSteam_Setup.exe

4. Make sure the following file:

  • %localappdata%\katio_b\config.ini

contains this line:

  • protocol=true

If you just added it, you have to restart KAT I/O

5. While playing inSteam games, run the KAT I/O debugger:

  • C:\Program Files\KATIO_B\Runtime_Debugging.exe

It should look like this:

  • SteamVR Status = True
  •  Walk mini Status = True
  •  Speed >0 while you are walking
  •  InSteam Mode is a 6 digits number
  •  Is Running = True
Previous Getting Back Your Personalized Environment
Next Making Sure Time Is In Sync
Table of Contents