Finding Your Invoices
To download all past invoices, go to the SynthesisVR Subscriptions section (depending in if you’re looking at the Simple or Advanced Interfaces): (Here is the video link to the Tutorial). Once in the SynthesisVR Subscriptions section, click on the Payment History which will bring up a popup showing all prior invoices that you can download. Note that the topmost invoice is a pending one that will be essentially ready to be filled in with data at the end of the month. If you’re looking for the most recent invoice, it will be the 2nd one down. As an example, this article is being written in October 2020 and the topmost invoice in the example image above shows November 1st, which has not been fully generated yet and will be filled with zeros.
Access Point 3.17.X – Release Notes
Version 3.17.9 – 28th December, 2020: Improvements on the Free Roam support The interface would no longer freeze during a game update initialization The game’s timeout during Demo mode would now only use the “Standby” HMD state. Improvements related to launching Unreal Engine 4 games Version 3.17.8 – 15th December, 2020: Important Access Points adjustments Version 3.17.7 – 23th November, 2020: In the case of multiple dedicated game servers, the operator is now able to select the desired server in the game selection popup Support for Project CARS Pro 0.943 Version 3.17.6 – 13th November, 2020: Hotfix – Crashing Unity games Version 3.17.5 – 11th November, 2020: If bHaptics player is installed, but not running, Synthesis won’t attempt to connect to it (it was adding 4 seconds unnecessary delay at session start) The restoration of previous save files is attempted only once per game per session. Extended Synthesis Engine support for Windows environment variables Proxy – upon Windows restart, wait for available network before entering the connection initialization loop Proxy – automatically detect system time change (including DST) and synchronize with the cloud Remote Windows restart option Version 3.17.4 – 28th October, 2020: Fix – sporadic save game issue with Half-Life: Alyx New Download Cache experimental Access Point feature (under the System settings) Fix – picking a game in the menu could be problematic if the controller doesn’t stand still. This is now addressed. Optimized Access Point support for new game plugins and multiplayer sessions The FPS for the “VR Menu Mirror” desktop window is lowered to 25 Optimized network negotiation process for LAN multiplayer games that don’t utilize the Standalone Game Server module Version 3.17.3 – 12th October, 2020: New: Demo Mode (https://synthesisvr.com/knowledge-base/demo-kiosk-mode/) SynthesisVR Engine Optimization All game launches on Oculus HMDs will be with the SteamVR SDK. Version 3.17.2 – 5th October, 2020: Bigfix: The top back button in the 2D launcher may not go back in the menu Bigfix: Custom game variants do launch with the game default startup arguments Bigfix: Upon Access Point restart, the “Semi-Offline Mode” button doesn’t properly display that the option has been previously enabled. Version 3.17.1 – 1st October, 2020: The Access Points now logs in the cloud the version of the games installed via the Synthesis CDN (so far this was performed only locally on the station) With the Standard and Pro plans, running a game update on one station will also queue the update on all the other stations. This takes off the need to manually update each of them individually. A new “disableFTDI” option is added to the localmanifest cheat sheet The FTDI and USB monitoring support (used with the NFC integration) is now disabled for the CDN version Version 3.17.0 – 28th September, 2020: Fixed random crash to the Standalone Game Server module Improvements to the multiplayer network negotiation process Other stability improvements OpenVR – Updated to version 1.14.15 Added 30 seconds timeout to the remote key activation Improvements to the CDN installation process New under the hood Synthesis Engine provisioning functionalities Display engine data on the session countdown timer. Activate by configuring: “Administration >> Advanced Settings >> Customizations >> Branding & Voice Prompts >> Behavior >> Display a second row on the session timer Example value: svr:playername|Player [pcname] Ready#
localmanifest.json Cheatsheet
“pauseSessionCountdownWhenNoPID”: true, The session clock would automatically pause when there is no any running game. May not be suitable for multiplayer sessions “dontPauseIdlePlaybackOnPID”: true, The idle playback wont pause automatically upon starting a session and/or a game. Suitable for KIOSK installations. “disableAPGameChange”: true, Disable the ability to start games through the Desktop Menu of the Access Point “disableAPSessionStart”: true, Disable the ability to start sessions through the Desktop Menu of the Access Point “disableKeyboardControl”: true, Disable the keyboard control for the VR menu (arrows, Enter, Backspace) customAnnouncementInSeconds: { “30”: “Custom Message 30 seconds before the end” }, Add precise (in seconds) text-to-speech support “nfc_shared”: “shared”, Fine tune your NFC integration. The default value is “shared” and your other options are “direct” and “exclusive”. You don’t have to set this up unless your NFC documentation hints otherwise “nfc_protocol”: “T1″, Fine tune your NFC integration. The default selection is “T1” and other options are: “default” ; “raw” ; “t0” ; “tx” ; “undefined” “preferredMac”: “000000000000”, In the case of multiple connected network adapters, define the MAC address of the primary one KATVR custom locomotion – https://synthesisvr.com/knowledge-base/kat-i-o-custom-locomotion-settings-for-non-kat-i-o-games/ “disableFTDI”: true, disable the default FTDI coin-op integration. This could be needed for third party FTDI based integrations “singlePerSessionLaunch”: [1,15], A comma-separated list of games that can be launched only once per session. This can be used to prevent non-PPM content to be launched multiple times when you are charging your customers per minute. “dontDownloadTrailers”: true, makes sure the Access Point won’t be trying to download and synchronize any trailers. Usually to be used in the case when you manage your own folder of playback videos.
SynthesisVR Menu Not Showing
This typically happens on laptops that do not use the multiple HDMI/Display Ports coming out of the same GPU. From the Windows menu, start typing in “Graphics Setting” without the quotation marks and when it comes up in the search, click on it. When the Graphic Settings come up, click on the “Browse” button to search for SynthesisVR. Navigate to the following location: C:\Program Files\SynthesisVR\app And once there select SynthesisVR.exe file and click on the Add button Once added, click on the Options button . On the popup, select high performance and then click on Save (note that depending on your version of Windows, this may appear slightly differently) Restart SynthesisVR by either ending SynthesisVR task via Task Manager or by restarting the service via the Windows Services app.
Delete or Update Session Through API
Create a new API rule (similarly to https://synthesisvr.com/knowledge-base/reading-leaderboard-through-api/) or edit an existing one and assign the “customers” permission. HTTPS POST Request: https://api.synthesisvr.com/data/sessions/<API_KEY>/<ACTION>/<SESSION_UUID> Example: https://api.synthesisvr.com/data/sessions/11111111-1111-1111-1111-111111111111/update/22222222-2222-2222-2222-222222222222 https://api.synthesisvr.com/data/sessions/11111111-1111-1111-1111-111111111111/delete/22222222-2222-2222-2222-222222222222 ACTION= update OR delete Update HTTPS POST PARAMETERS: date=2030-01-01 — mandatory — specify new date for the session time=15:30 — mandatory — specify new time duration=60 — optional — specify new duration people=2 — optional — specify the number of involved stations experience=1 — optional — specify the experience type id Note — there are no HTTPS POST parameters for the “delete” action.
Membership Add-On – Convert Your Visitors To Regular Customers
The membership cards functionality is a powerful tool for converting your visitors to regular customers and being able to collect funds upfront. Creating New Membership Plan Login to your SynthesisVR admin Account and go to “Administration >> Extras >> Cards” Click the Three Dots on the top right corner – then click Add New Batch of Membership Cards Fill in your settings Title = This is the name for each of the cards. When the “#code#” special string is placed in the title, it would be replaced by the actual code of the card Generation Pattern = keep it without any spaces inside. The # character would be replaced by the actual number of the card. If you plan to have 1000 cards, you should have at least 4 # characters (example: card:monthly:####) Quantity = the total number of cards to be generated Digital Cards Only = you may want to print the cards or just have pseudo cards (no hard copy). The printed cards are assigned to the customers via the “Scan QR Code” functionality on the sidebar and the digital cards are assigned via the “Customers” page. Generating Codes and Printing Physical Cards Now that you have created your membership option you have to generate them so the cards can be distributed among your customers Configuring Membership Cards As the next step, you can configure one or multiple modes for your cards. For this click on the “+ Add” button, to get the following popup Settings Title = Since a batch of cards could have different kind of discounts and promotions, use that field to identify the specific mode. Card Cost = You may want to sell the cards to distribute them for free. Give System Points Per Minute = This is no longer in use. If you want to create a points based rewards system, please subscribe to our points module. Discounts Applies For Sessions Up To [NN] Stations = This is to select how the concession rate is applied and to how many stations. Days of week = The days when the card can be used in your arcade. If it is a free card, you may want to restrict its benefits to apply only during the weekdays. Discounts are valid everyday = You may want to select if the discounts are valid for all days or selected days. Active period = how long after activation the card would expire. If you charges $200 for the card, it may expire after one year, so you can collect the next membership fee. Combine With Regular Discounts = You may combine the discount with an existing discount. Recurring Billing Period (optional) = You may select on what interval the bills are made. (Example: 30days or 15days) Mail the customer every time the card is used = You may want to send mails to your customers every time their cards are used. Packages Discounts = Here you can apply discounts to certain Experiences or All experiences. You can also add multiple discounts by simply clicking the Discounts + button. As example, the customers owning the card may have 10% during the weekdays. If the regular work hour rule cost is $30 our system will calculate the discount percentage and the customer will only be charged the discounted new amount. Included Free Time = As membership benefits, you can include free time for certain experiences so the customer does not have to pay. For example: The card owners would have 60 free VR Experience minutes every 30 days. Both the “free time” and the discounts can be used simultaneously. If the card has 60 free minutes then the customer will not be charged for the first 60 minutes of this experience. You can add multiple free minutes by clicking the + button. This way you can create different types of membership benefit programs. Carry over unused free time from month to month = Unused time will be transferred only if the renewal period for the free experience type is set to `1 month`. Free Time Renew Base = The `First Day` option works only if the renewal period for the free experience type is set to `1 month`. Points Collection Provide Points for Usage + = From here you can add points to visitors for: Session / Per Station; Minute; Session / All Stations for every of your Experience types for each day of the week.Point System can be chosen from: Membership; Room Scale Points; Session Reward Points; Global Points System. Membership Widget Setup Here you may select how the Membership widget needs to look like, by selecting the widget text color, card color, desired descriptions and the cover image. Assigning Membership to Customers Now you have the membership cards and their modes being setup. How you are using them depends on their mode (digital-only or not). Go to Customers on the left menu and search for the customer you want to sell the membership – Click Sell Card as Shown Below Select which membership card you would like to sell from the pop up On the pop up if you need you can still change the membership if you selected the wrong one in the previous step. You are ready to assign/sell the card (Note: all the non-free cards would affect the financial reports) You can choose a payment method and click Add Payment to assign this membership to this customer At the next step, go to “Stores >> Sell Ticket – Pick a customer for the next reservation”. The displayed cost would be reflected by the membership card settings. Every customer may have only 1 membership card. If you would like to assign more, you would have to create another account for this purpose
Access Point 3.16.X – Release Notes
Version 3.16.7 – 7th September, 2020 Improvements related to session time synchronization ; idle playback ; removing CDN games New functionalities for unannounced projects Version 3.16.5 – 26th August, 2020 Bugfix — VR dashboard may re-open automatically if the VR cursor points outside of the Synthesis menu Version 3.16.4 – 19th August, 2020 Overall improvements to the Access Point and the Voice Chat applications Support for the “Broadcaster” mode of Project CARS Pro Support for multiple dedicated game servers (as in the case of multiple free roam arenas running on the same LAN) Improvements for yet unreleased free roam games as well EXA Verxus (player spawned in the open space due to the server and players being launched simultaneously) Support for implementing a local queue system Synthesis Engine support for the Command Calls Version 3.16.2 – 3th August, 2020 Additional back buttons for the 2D launcher – they can be turned on under: Administration >> [tab] Advanced Settings >> [dropdown] Customizations >> Branding & Voice Prompts >> [tab] Behavior >> Extra Back buttons Improved Session Pause support Support for Project CARS Pro – Version 0.94 Faster detection for manually closed experiences Introducing programable NFC driven event system — allows hooking up third party billing platforms A new localmanifest.json setting allows pausing the session timer while no game is running: “pauseSessionCountdownWhenNoPID”: true, Bugfix – a rare case where the 3D Island launcher doesn’t display the available games Version 3.16.1 – 28th July, 2020 Enable additional (larger) back buttons in the 2D menu: Administration >> [tab] Advanced Settings >> [button] Customizations >> Branding and Voice Prompts >> [tab] Behavior >> Extra Back buttons When running multiple standalone game servers, now you can specify which VR stations the server supports: Administration >> [tab] Arcade Setup >> [button] VR Stations >> [button] Edit (for the stations that has the Standalone Game Server module) >> Serving Stations Version 3.16.0 – 22th July, 2020: Improved resources consumption (RAM/CPU/GPU) Improved handling of a memory leak caused by OpenVR. It was mostly affecting systems that don’t have SteamVR running all the time. As an example, system that run with the Vive Wireless Adapter Improved Synthesis network negotiation processes. As an example, it is now possible to run multiple free-roam arenas or to start 2 or more concurrent Arizona Sunshine Arcade sessions Project CARS Pro PPM tracking – the PPM charges will apply only when the player is racing. This allows, while on a PPM license, to keep the game running all the time. Bugfix – localmanifest.json may get wrongly overwritten Bugfix – the running game may not get properly muted/unmuted when the 2D menu is on front Temporary “SynthesisVR Engine” values can be defined with – and –: -playername=User — will set the player’s name to “User” until the SynthesisVR session is over –playername=User — will set the player’s name to “User” until the currently running game is closed Content studios can define server buttons to show up with the “Standalone Game Server” module. Example – The Raft received new Calibration and Start Game buttons. The “Standalone Game Server” module now has an easy “Close game” button that also closes the game on all connected stations. Bugfix – Offline Mode may not offer session options under specific conditions 2D Menu Changes: The back arrow on the top left is moved to the middle of the top menu and the icon is changed to one better hinting to a “Back” related action A new “Back” button is added under the “Play” button in a game view A new search icon now works from any screen and help the players to easily navigate to a specific title they know they want to play Upon launching a game, the view is automatically changed to the home screen A game category can be set as a Home screen. This allows you to have a “Top games” category and highlight specific titles to your customers. Upon clicking the Back arrow, they can see the full list of categories The voice chat icon is hidden for the single-player sessions The Lobby support is disabled for the single-player sessions Clicking on the SteamVR’s Steam Library and Steam Store icons will bring the player back to the Home SynthesisVR menu
Google Calendar Synchronization
To add a connection between SynthesisVR and Google Calendar so that your booked sessions show up in Google Calendar, fist head over to the Web Widgets & API section: The click on the Google Link tab followed by the Sign In With Google: A popup will appear asking you to choose the Google account you want to connect with, click on the correct one. Note that you should have at some point already logged into your store’s Google account on the browser you are making the connection to. Once you’ve clicked on the correct account, you will need to allow SynthesisVR to access your account for creation of the Calendar event. Once you’ve allowed the connection, you will now see the following screen (minus the red numbers): Calendar: You can enable or disable the synchronization using the drop down menu here. Event Location: Enter in your arcade name or location or whatever you want to show in the location part of the calendar event Event Title: What you want to show up in the calendar title Email Reminders: In addition to the email of the customer in the session (if there is one), and the arcade email, what additional email addresses would you like to be notified of a booking. This is for notifications. Multiple emails can be added separated by commas (no spaces). Popup Reminders: How long before the event do you want reminders to be sent to the emails in #4. You can have multiple times, all separated by commas (no spaces) Arcade Email Addresses: This is where you would put your arcade’s email address(es) Add Customers As Participants: Check this box if you want to have customers added to the calendar event allowing them to get reminders as well. Once you’ve entered all the appropriate information, click on Save and you’re all set. All future bookings will now be synced over to Google Calendar.
MobileFuel – Getting Started
Requirements: SynthesisVR Proxy has to be installed on the same network as the Android HMDs. Setup Instructions Download, install and start MobileFuel on your Windows PC Connect your Android device to the same computer through USB (only one device should be connected at a time). MobileFuel will automatically detect the attached device and will display its name and serial number. If this doesn’t happen, please make sure the Developer Mode is enabled for the device. Check your device screen for any pending USB permissions If the device is connected for first time, click the Provision button to add the device to your SynthesisVR stations. The device will be automatically subscribed for the “SynthesisVR for Android” module. After the provisioning, click the “Install” button in MobileFuel and wait for your device to restart Go to the “Your Arcade” page, locate your newly installed device (if you don’t see it, logout and log back in) and click on the settings icon. In the newly opened popup, enable the “Kiosk Mode”. If you would be using the HMD paired to PCVR, also enable the “Automated Streaming” option. Put on the HMD and manually start SynthesisVR for the first time. This will sync up the SynthesisVR subscription along with the Kiosk Mode setting and the application will start automatically going forward. You will also see the HMD active on your arcade Page: You can now launch sessions and games using SynthesisVR.
Customize the minutes dropdown
Go to “Administration >> Advanced Settings >> Online & Email Settings >> Web Widgets & API”. Create or edit your booking widget and add the following option to the “Add HTML to the HEAD tag” option: Under “Add HTML before the BODY tag closure”, add: